“Heart and Soul” is a blast to play with someone else. It challenges both people to be in sync with each other, with the rhythm, and with the melody. One player can’t start playing their own tune. They must listen to each other, and find a way to play together.
Teamwork takes practice, it takes listening, and a willingness to play the same tune. In the end, if you do these things, you might just play a wonderful duet that will delight (and maybe surprise) those who hear it.
Creating good experiences for your customers means your experience needs to harmonize with their expectations. Together, with their insights, you can make a fantastic experience.